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Microsoft Dynamics 365: one platform, several apps
Every Dynamics 365 app stores its data in Microsoft's cloud. Each one uses the same security and the same Microsoft 365 sign-in. They also share the same Power Platform tools for reports, apps and automation. That shared base is the main reason companies choose it. Sales, service and finance can see the same customer with no integration project in between.
The applications split into two groups. ERP apps run the money and the goods. Business Central suits small and mid-sized companies, and Finance and Supply Chain Management suits larger, more complex ones. Customer apps run the relationship. Sales holds the pipeline, Customer Service holds cases and Field Service guides technicians on the road.
Dynamics 365 apps explained: which app does what?
How do you decide which Dynamics 365 apps you need?
Processes first, products second
We map how an order, a case or a job moves through your business today. Only then does anybody mention licenses, so the advice follows the work, not a price list.
The smallest set that works
Most companies start with one app and add another when a real bottleneck appears. We would rather you grow into Dynamics 365 than pay for modules that sit idle.
Licenses sized to roles
Full users, team members and device licenses cost very different amounts. We match each role to the cheapest license that covers its work. That step is part of every scope.
An upgrade path you can see
You may start on Business Central and later need Finance and Supply Chain. If so, we tell you at the outset what that move would involve. That way no choice today blocks you tomorrow.
Common questions about the Dynamics 365 apps
Is Dynamics 365 the same as Dynamics CRM or NAV?
No, it is their successor. Dynamics CRM became the customer engagement apps such as Sales, Customer Service and Field Service. Dynamics NAV became Business Central, and Dynamics AX became Finance and Supply Chain Management. The names changed as Microsoft moved the products to the cloud, and existing NAV and CRM data can be brought across.
Can we mix Business Central with Dynamics 365 Sales?
Yes. Microsoft provides a standard integration between them through Dataverse. Accounts, contacts, items, prices and sales orders flow between the sales team's system and the ERP, so a quote in Sales can become an order in Business Central without retyping. We decide during scoping which system owns each record.
Do we have to buy everything at once?
No. Microsoft licenses each app on its own, mostly per user and per month, so you can start with one app and add others when they earn their place. For the customer engagement and finance apps, Microsoft's base and attach model lowers the price of each additional app for the same user. Once the Dynamics 365 apps are explained against your own processes, the order to add them is usually clear.
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