requirements & challenges
FieldPro Technical Services manages field technicians servicing customer equipment across multiple locations. Work orders were handled manually, and asset records were outdated. Technicians lacked mobile access to job details, resulting in delays and repeat visits.
Maintenance planning was reactive rather than preventive. Equipment downtime increased, impacting customer satisfaction and service costs.
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solutions we provided
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We implemented Dynamics 365 Field Service end-to-end. Our team configured work orders, scheduling, mobile access, asset management, and preventive maintenance plans. All asset and service data was migrated and organized.
We trained technicians, integrated reporting, and provide continuous system improvements. FieldPro now delivers faster service, higher first-time fix rates, and reduced equipment downtime.
